Customer Service Representative

For our client, an international company in Venlo, we are looking for a Customer Service Representative.

As a Customer Service Representative, you will be the first point of contact for our customers in Venlo. Your role is crucial—you'll ensure that inquiries, orders, and complaints related to storage and transport are handled accurately, contributing to a smooth operation of processes. You’re on it!

How do you do this?

By applying your knowledge of operational and logistical processes to guarantee the correct data and planning are available for:

• Incoming goods
• Order processing
• Outgoing shipments within our warehouse

You will actively monitor the pick and pack process, identify any potential issues, and keep communication open with customers and carriers to resolve them effectively. Here’s how you achieve this:

• Continuously monitoring the pick and pack process through our warehouse management system and coordinating with the customer.
• Identifying issues and informing customers promptly about potential delays or changes.
• Acting as the operational point of contact for assigned customers and internal teams.
• Handling customer complaints and, if necessary, escalating them to the appropriate departments.

If you're ready to take on this exciting challenge and make a difference in customer service, we want to hear from you!

• A relevant education;
• Excellent talking and writing skills of the English language;
• Control of the Microsoft Office package;
• Some experience in a similar position;
• Able to prioritize in a constantly changing environment and you can deal with stress
• Good knowledge of Excel;
• Avaible for 32 - 40 hours a week.

The following things can be handy to have but are not mandatory

• Some knowledge and experience in logistics.

Does your knowledge and experience not completely correspond to all points but are you customer-friendly, result-oriented and problem-solving? Just apply and we will see what we can do.

• Direct employment contract with our client;
• Good salary;
• Good secondary employment conditions;
• Great career possibilities with meaningful growth opportunities;
• 28 vacation day and 4 ADV ( additional leave ) ;
• 8% holiday pay;
• Travel allowance.

Does your knowledge and experience not completely correspond to all points but are you customer-friendly, result-oriented and problem-solving? Just apply and we will see what we can do.

Want to know more? Then contact Patricia Martens on 06 - 2016 1810.

Interested? Then click on the application button or send your resume to p.martens@suc6recruitment.nl

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